Return and Cancellation Policy:
“Due to Covid-19 Pandemic , Returns are RESTRICTED.”
1. Do not Accept any product which seems to be tampered by the courier services.
2. Please make a video while opening the Packaging as a supporting proof.
3. Do not break the seal of the product if you have any doubts/questions about authenticity.
4. Once the product seal is broken, we do not accept return/replacement for the product.
WE DO NOT TAKE ANY LIABILITY REGARDING THE TASTE / MIXABILITY OF THE PRODUCT. If there is any concern, you need to raise it to Brand and there is no return/replacement for the same.
We won’t be able to accept any return/replacement if the above points are not being followed.
Since ingredients of BCAA’s and Pre-workout are hygroscopic in nature, they’ll tend to form lumps. However, the supplement is completely safe to consume. We would recommend shaking the product vigorously to break down the clumps which would help them to dissolve in the water. If you have any additional questions or concerns please email to respective brands.
We offer you complete peace of mind while ordering at FittShell.com – you can return all items within 7 days of receipt of goods. Please ensure however that the product is unused and the tags, boxes and other packaging is intact. 2 way shipping charges (both side traveling) will be deducted from the refunded amount.
Q: What should I do if I receive a Damaged item, wrong product or missing units in my order?
A: If an item is found damaged or incorrect as per description on our website or units are missing as per ordered quantity, please send a snapshot of the outer packaging, MRP Hologram, Batch Number and images of products received with invoice copy to our customer care at [email protected]
Once you raise the concern we will investigate for same you will get revert in 24-48 hrs. If we need we might raise the concern to brand or importer and in those situations, we need to wait for the revert from same.
Once the investigation is over if we arrange a reverse pickup then below will be the process
1. Our courier partner will take 1-2 working days to pick up the product/item from you,
2. As reverse pick up is done by standard delivery it takes minimum 5-7 working days to get back to our warehouse.
3. Once the product is received back to us quality team check it and give update related to the product condition, as we need the product in the same condition as delivered to you.
4. On receiving a positive response we will get back to you and as per your request we will replace or refund you for the order (replacement are subject to availability of the particular product).
5. In case we receive a negative response the product would be sent back to you in the same condition.
Note – As per our Return Policy you need to raise concern within 7 days along with proper product images and unboxing videos.
Q. What should I do when I receive courier damaged product/item?
A. We recommend you not to accept the product/item from the courier boy and kindly take images (or videos) of the same and share with us at [email protected] (10 am to 6 pm business days). It will help us to raise the concern with the respective courier partner.
How will I get refunded for the cancelled orders and how long will this process take?
In case of cancellation before shipping/dispatch, we shall process the refund within 24-48 business hours after receiving the cancellation request.
In case of cancellation once the shipment has already been dispatched or if it is being returned, we shall process the refund once the products have been received and verified at our warehouse.
For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 4-7 additional business days for the amount to reflect in your account.
For cash-on-delivery transactions, we shall initiate a bank transfer against the refund amount against the bill/invoice details shared by the customer.
This process will be completed within 24-48 business hours of us receiving the products back and your bank details via email. It will take additional 4-7 business days for the amount to reflect in your account.
Q: Is there a category-specific policy for returns?
A: Nutrition: Products should be received in original packaging and sealed condition. Opened or used boxes will not be accepted as returns. For issues like rashes, stomach upset, headache, flavour like/dislike, flavour difference from one brand to other etc. products would not be applicable for return. Please consult with the doctor before buying the product
Fitness Equipment: There is no return policy for any product unless it is damaged in transit.
The following shall NOT be eligible for return or replacement:
1. Damages due to misuse of the product
2. Incidental damage due to malfunctioning of product
3. Any consumable item which has been used or installed
4. Products with tampered or missing serial / UPC numbers